How Not to Hold an Annual Party
Robert Townsend, president of AVIS in the 1960s, on “How not to hold an annual party”:
Robert Townsend, president of AVIS in the 1960s, on “How not to hold an annual party”:
Why do agencies always grumble about their customers? Why are service providers in general suffering so much about their customers?
Everyone knows the old story about people who carried stones.
Each of us has a difference between the desired and the real state of affairs. Between the ideal image of oneself and the real self.